Please read these terms carefully before accessing or using our services.


TERMS OF USE

  1. About MEET
  2. Refund and Cancellation 
  3. Experts’ Obligations
  4. Customer obligations 

 


About MEET

Thank you for choosing Quicko. MEET is Quicko’s designated platform that encompasses users to connect with the Tax Expert on a video call and get personalized services such as review and assistance while planning and filing Income Tax returns. We offer a varied list of MEET Plans to perfectly fit your needs wherein the Expert will review and guide the user every step of the way in a transparent manner. 


Team Quicko is constantly striving towards improving our services and achieving 100% customer satisfaction. By accessing and selecting a MEET Plan you acknowledge that you have read, understood, and agree, to be bound by these terms and will comply with all applicable laws and regulations. These terms must be read in conjunction with our Terms and Conditions of Use.

 


How to Schedule a MEET? https://support.quicko.com/hc/en-us/articles/4409499996313-Schedule-a-Meet

 

What documents should I have with me? https://support.quicko.com/hc/en-us/articles/4409486004761-Required-Documents



Refund and Cancellations 

  • We do not allow same-day cancellations; you will not be entitled to a refund. For other cancellations, your refund will be automatically processed in 3-5 business days.
  • If you cancel a scheduled MEET, you will be liable to pay 2% of the payment gateway charges. 
  • Customers shall not be permitted to reschedule on the day the MEET has been scheduled.
  • In case wherein you do not show up for the MEET at the stipulated time, the plan amount shall not be refunded.
  • Any change in the Plan purchased must be addressed to Quicko by submitting a request to us. In such a scenario, payment will be settled against the already purchased plan in accordance with Quicko's discretion after verification of the valid reason stated by you.
  • Refunds will be issued to you if a duplicate payment has been debited due to a technical error from our side.
  • If you face any service-related issues, you may submit a request for assistance. 
  • If there is any miscalculation of charges, then Quicko will refund the amount after making appropriate investigations.
  • Processing refunds are subject to verification of allegation and information provided.
  • Any misuse or non-compliance of our Terms of Service, you shall not be eligible to receive any refund, and service will remain canceled.
  • Refund requests must be made within 10 business days from the date the payment was made to us.
  • Refunds will be issued within 3-5 business days from the date the request was approved.
  • Quicko is not accountable for refund or credit of the payments made to government entities (filing fees or taxes).
  • The request for any cancellation/refund will be at the sole discretion of Quicko and you agree to have read, understood, and consented to our refund and cancellation policy.



Terms of use for a Follow-up

  • Once a follow-up has been offered by the Tax Expert, you will be able to see the updated status on your dashboard. When the window for the follow-up MEET is open, you will be able to make the booking.
  • In case of a no-show in the MEET, we do not offer another follow-up.
  • If you cancel your order after a follow-up is offered, we will not be able to reverse the action.
  • In case of same-day cancellations, you will not be entitled to receive a refund.
  • Rescheduling on the same day and rescheduling a Follow-up meeting more than once, will not be permissible.
  • Rescheduling a follow-up more than once will not be permitted.
  • If you fail to make a booking within the stipulated window provided, you will not be given any extensions.

 


Quicko’s Obligations 

  • Quicko reserves the right to change, market, and advertise the price of these services.
  • Experts will be available during Business Hours (Business Hours means the hours from 10:00 a.m. to 7:00 p.m. on business days).
  • Quicko neither encourages nor permits any in-person visits by its experts to the customer's location and vice versa for any of the services delivered.
  • The expert is not liable for any losses due to withholding, alteration, and fabrication of information provided by customers. 
  • Our experts are qualified professionals who have the necessary skills, knowledge, experience, expertise, systems, and procedures, and comply with all applicable laws and regulations. The expert’s opinion on any legal compliance will be final and binding. 
  • For responding to e-compliance queries on customers’ behalf, they may opt for Quicko’s e-compliance plan. In case of any discrepancy from our end, Quicko personnel will rectify the same when notified.
  • In case any government fee is required to be paid, the customer shall be liable to pay the entire amount on an actual basis.
  • In case of an in-person scrutiny requirement, Quicko shall not intervene nor shall be liable to help. You may connect with a local Chartered Accountant for resolution of the same. 



Expert's Obligation

  • If the customer receives an IT notice from the Income Tax Department, the tax expert will have to rectify and respond via online means only. Tax Expert shall not be able to charge any amount to the customer for the same. 
  • In case of an In-person scrutiny requirement, Quicko shall not enforce you to attend. 



Customers’ Obligations

  • If any significant changes are to be made, Customers may have to purchase a new plan accordingly or upgrade their plan based on their requirements.
  • Customers are expected to maintain a cordial business relationship with Quicko’s employees and the experts assigned. 
  • In situations where the service needs to be delivered before a deadline or due date (Eg. Tax filing), Quicko will clarify the estimated time required to fulfill the service to the customer once the required documents are provided.  In case of any delay, Quicko shall not bear the cost of any interest or penalty that may be imposed on customers by other parties.
  • Customers are requested to cooperate with the expert assigned for the stipulated time frame. Quicko discourages needless delays in providing required documents and granting permission to complete orders after final review.
  • In case of an In-person scrutiny requirement, Quicko shall not intervene nor shall be liable to help. You may connect with a local Chartered Accountant for resolution of the same.
    For information about Quicko’s data protection practices, please read Quicko’s Privacy and Security Policy. This policy explains how Quicko treats your personal information and protects our customer's privacy while using our services.
  • You are solely responsible for any misreporting of data provided to the Expert.



Your Personal Information

  • Team Quicko wants to be transparent about how we use personal information and about your rights in our Confidentiality and Privacy Policy. You should only provide us with personal information that is necessary for the Service rendered. 


You agree that Quicko may use and maintain your personal information according to Quicko’s Privacy and Security Policy and any changes published by Quicko. 



Use of Data

The Expert, in its capacity as an authorized representative of Quicko shall use the Confidential Information solely for the limited Customer Permitted Purpose. 



Data Protection and Data Purging Obligations

  • Quicko shall, at all times, comply with all obligations relating to the Confidential Information under all applicable Laws and IT Laws including in relation to all Sensitive Personal Data and Information that are received or processed by it pursuant to the Confidential Information received.
  • Quicko shall only use, process, upload, or transmit Sensitive Personal Data and Information for the Customer's Permitted Purpose.
  • Quicko shall implement appropriate technical and organizational measures (including prescribing the requisite privacy policies) to protect Sensitive Personal Data and Information against unlawful processing or disclosure and against accidental loss, destruction, damage, alteration, or disclosure of Sensitive Personal Data Information in accordance with the IT Laws. 


 

Confidentiality and Non-Disclosure

  • Quicko acknowledges that in performance of its obligations under this Agreement, Company may have access to Confidential Information, disclosed by or on behalf of Customer for Customer permitted purpose and Quicko recognizes and acknowledges the value and importance of the protection of Customers Confidential Information. 
  • Quicko shall strictly comply with obligations of confidentiality, fidelity, and secrecy as mandated under Applicable Law including the Confidential Information Laws and the IT Laws. 
  • Confidential Information shall be maintained as strictly confidential as between Expert and Quicko, whether or not such Confidential Information is so marked, and whether in written, oral, or any other form. 
  • Quicko shall ensure that the Confidential Information remains protected both online and offline and there is no unauthorized disclosure, distribution, discussion, sharing, or use of, access, or attempt to access the Quicko Website or for any unauthorized purposes.  
  • Quicko shall use Customer’s Confidential Information solely in connection with performing its obligations or exercising its rights under this Agreement and for no other purposes.  


 

Indemnity

Expert (“Indemnifying Party”) hereby agrees and undertakes to indemnify and hold harmless Quicko (“Indemnified Party”) from and against all losses, claims, or damages and all liabilities, losses, costs, claims, actions, proceedings, judgments, settlements, expenses or the like arising in connection with the loss of or damage to an Individual Consumer or any third party in relation to the use of the Confidential Information given to the Expert.

 


Governing Law and Jurisdiction

The provisions shall be governed by, and construed in accordance with Indian law. The jurisdiction of the Courts in Ahmedabad, for resolution of any dispute arising out of this agreement.


 

Dispute Resolution

Any dispute or differences arising under or in relation to or in connection with this Service (“Dispute”) shall be referred for negotiation and discussions between the Parties who shall meet within 30 (thirty) days and attempt to resolve the dispute.


Any Dispute between the Parties, which cannot be settled by such negotiations and discussions within 30 (thirty) days, may be resolved exclusively by arbitration and such a dispute may be submitted by any Party to arbitration.


Each Party to the dispute shall appoint one arbitrator each and the arbitrators shall jointly appoint the additional or the presiding arbitrator.


The seat and venue of arbitration shall be Ahmedabad, India, and shall be governed by the provisions of the Arbitration and Conciliation Act, 1996.