What does ‘Failed to Connect’ Error mean?

What does ‘Failed to Connect’ Error mean?

If you're seeing a “Failed to Connect” error while trying to link your broker’s account, it usually indicates a temporary issue—either due to downtime on the broker’s platform or a timeout during the connection process.

Common Reasons for This Error

  • Downtime or maintenance on the broker’s platform
  • Connection or request timeout

Step to Fix the Error

1. Uninstall the Broker Integration

  • Go to My Profile > My Apps Store

  • Select the broker account showing the error

  • Click Uninstall to remove the integration

2. Reconnect the Broker

  • Navigate to Capital Gains or Business & Profession
  • Choose the same broker and click on Connect
  • Log in using your broker credentials

3. Allow Time for Sync

  • After connecting, wait 5–10 minutes for the system to sync your trade data
  • Press Ctrl + Shift + R to perform a hard refresh of the page

Once connected, your trade details will be automatically fetched and reflected on Quicko.

Still Facing Issues?

Raise a support ticket and share your Tax P&L report from the broker. Our team will be happy to assist you.

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