If you're seeing a “Failed to Connect” error while trying to link your broker’s account, it usually indicates a temporary issue—either due to downtime on the broker’s platform or a timeout during the connection process.

Common Reasons for This Error

• Downtime or maintenance on the broker’s platform
• Connection or request timeout

Step to Fix the Error

1. Uninstall the Broker Integration

• Go to My Profile > My Apps Store

• Select the broker account showing the error

• Click Uninstall to remove the integration

2. Reconnect the Broker

• Navigate to Capital Gains or Business & Profession
• Choose the same broker and click on Connect
• Log in using your broker credentials

3. Allow Time for Sync

• After connecting, wait 5–10 minutes for the system to sync your trade data
• Press Ctrl + Shift + R to perform a hard refresh of the page

Once connected, your trade details will be automatically fetched and reflected on Quicko.

Still Facing Issues?

Raise a support ticket and share your Tax P&L report from the broker. Our team will be happy to assist you.